Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing reliable shipping and excellent service. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times vary depending on the destination:

United States: 5–12 business days
Canada: 7–15 business days
Europe: 7–15 business days
Australia & New Zealand: 7–15 business days
Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping address and selected shipping method. Free shipping may be available for qualifying orders or promotional events.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–72 hours to appear after shipment.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, shipping delays or additional shipping charges may occur. Please contact us immediately if you need to update your shipping address before your order ships.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact our customer support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Delivery Delays

Delivery times may be affected by weather conditions, customs inspections, carrier delays, or other circumstances beyond our control. We appreciate your patience and understanding in these situations.